Frequently Asked Questions
Our Staff is Fluent in Spanish and Farsi
What should I bring to my first appointment?
Please make sure that you arrive to the physician’s clinic ten minutes before your scheduled appointment time. This way you can provide us the necessary paperwork and insurance information to put you into our system. To save time, you can also print the New Patient Forms located on our forms page and bring them filled out to your appointment.
How is the doctor-patient relationship different here, compared to other hospitals or offices?
We believe that our staff members are leaders in providing patient-focused care. It’s important to take the time to listen to patients’ concerns and address any questions they may have, so that’s what we do. We are a physician’s office that values all of our patients and appreciate the long-lasting relationships we create with them. In contrast to many big box clinics where you may have a one in ten chance of your doctor delivering your baby, you have an approximately 90% chance that Dr. Somersille will deliver your baby. We don’t just talk about a personalized doctor, we provide it.
Does your office have electronic medical records?
Yes. The office of Dr. Carol A. Somersille has used electronic medical records since 2011. These records include a patient portal and many lab results may be accessed securely and directly on the web by patients.
Do I need a referral to make an appointment?
No, you do not need a referral to make an appointment. We are currently accepting new patients. However, for your visit to be covered through your insurance please contact your insurance provider to understand the terms of your policy.
How will I pay for my care?
If you have insurance, please bring in your card and we will either collect your co-pay or bill you through your insurance plan. If you are not insured, we require payment at the time of service. We strive to have all aspects of our practice, including our professional fees, reflect our ethical and rational approach to your care.
Do you have a cancellation policy?
We require a 24 hour notice to cancel all appointments. Please be sure to contact us if you will not be able to make your scheduled appointment. Our staff can also reschedule any appointment with prior notice.
Where can I get a hold of my medical doctor?
We take pride in our doctor-patient relationships and schedule plenty of time for you to get all of your questions answered. If you need to get in touch with your medical doctor or physician assistant in between appointments, please contact our main office to leave a message or schedule an appointment.
How do you notify your patients of lab or test results?
On the Patient Information Form that you fill out on your first visit, there is an opportunity to answer how you would like to be notified regarding any test or lab results. Patients are notified of their results by phone, mail or through their patient portal.
Will I be able to get copies of my test results?
Yes, upon request we are able to provide you copies with your test results.